State Farm® Insurance Agent Laura McKay

"I’ve been with State Farm for over 10 years. I had my first claim, a small one even, for homeowner. I switched over to Laura McKay just to go over insurance policy, I never had a chance to talk to Laura, but I did talk to her team member, Amy. Amy, was just AWFUL and very uninformed. She made sure to reiterate that State Farm wouldn’t pay for anything unless my walls were falling down. I asked her a few times if this was interpretation or if she could give me some literature on this. I just couldn’t even believe it, and instead of being helpful or informative.. she just kept trying to tell me that State Farm will not pay for anything unless the walls are physically falling down. I did ask her to send me some literature from the policy stating that. I still haven’t heard back from her. I never got a chance to speak with Laura - because after that conversation I switched insurance agents immediately! Just putting this out there.."

"Ame was amazing to work with, I expressed my concerns on how our old policy with another company was really high especially with one of our vehicles being an older model. She worked her magic and gave me two different quotes. Ame let me decide which one would best fit us financially and our amount of driving. Ame made sure to explain our policy and what each section we were paying for ment. She also directed me on how I needed to go about canceling our other policy so we didn’t have a lapse in insurance. 10/10 would recommend! Thank you so much!!"

"Excellent customer service with quick responses. I recommend without reservation"

"Laura McKay is a wonderful insurance agent. She helped me find the coverage I needed without overselling me. She also was there for me and responded quickly when I had a claim. I will never use another insurance company or agent other than Laura at State Farm. She has a customer for life!"

"Laura is extremely detailed and always answers every question. Very good at suggestions of what fits our needs. Highly recommended! 5 ⭐️ for sure!"

"Laura has taken care of my family for years through home purchases, cars, and more. She always makes sure everything goes smoothly."

"I adore Laura and her team! Any question, issue or concern I have is always addressed timely and professionally. Insurance is one less thing for me to worry about because I am confident with this team!"

"Best Agent ever. Always keeping us informed on changes or updates to policy. They will make sure your coverage is what's best for you without adding things you don't need. Great customer service. Been here so long it's just like family. Thanks McKay and Company for all you do..."

"Laura gives THE best service…day or night…she’s there!!!"

"Laura is AMAZING! Answered all my questions and got me the best price for my insurance."

"Laura is one of the best!! She is always there to help no matter the situation or time !!!! I wouldn’t want to deal with anyone else."

"Laura is Awesome! She was my mother's agent and she has been mine for over ten years now. I have 2 cars and homeowner's under her agency, and she has NEVER let me down. Very hands on and responsive! Will handle your security with care👌"

"Joey and Laura are the best! They are great to work with and always there to help in any way!"

"Laura and her team are awesome. They provide quick response and follow up via text or phone. They are able to provide good rates especially when I bundle a few things."

"Laura and her team are excellent! On both pricing and service they can beat anyone!"

"Laura and her team are awesome. Their turnaround time is exceptional when making changes or updates and they’re very reliable in making sure you’re covered when you need it! Highly recommend!!"

"Laura and her team have been so amazing and helpful. They have gone above and beyond helping me get the best rates and save a ton of money. Highly recommend giving her a shout!"

"i use to have a great state farm agent office before the laura mckay office but when chip hunter retired, my account with laura mckay office has been screwed up, i’ve been quoted multiple times and they end up changing my amounts and not warning me about it before i agree to it. was told that a screw up happened but they won’t fix it well because that’s not how it works. i love state farm but will be switching agents or even insurance companies since they are trying to keep customers staying especially when a screw up happens and will admit it but won’t fix it. poor customer service especially when their manager jeff sits there and chuckles at you when you asked for the mess up to be fixed and you’re frustrated. definitely make sure you know what you’re doing before coming to this office."

"After a recent move our bills kept fluctuating. Jeff Moore, the office manager took the time and reviewed our account details for the past year and was able to straighten out our account and explain the details to our satisfaction. We really appreciate the one on one service. Thanks Jeff! Edwina & Tracy Burford"

"Jeff really has made this experience a great one being patient with me and my mom through me getting my car stolen and starting the claim process. Thank you Jeff 😊"

"Best experience with State Farm so far at this office. I would highly recommend coming to Laura McKay for your insurance needs!"

"By far the best State Farm office in Memphis! Love the employees and would recommend this office to anyone looking to switch insurance companies."

"Great service. Highly recommend."

"Laura McKay State farm insurance is wonderful She always puts her clients first. She is never too busy to help you or answer your questions. She has been our agent for many years and we would never trust anyone else with our business! If you need auto, home, life insurance call Laura"

"Great agent. Her office always responds in a timely manner. I appreciate them going above and beyond."