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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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christie arnold

March 20, 2025

1  out of  5
rating by christie arnold
"I’ve been with State Farm for over 10 years. I had my first claim, a small one even, for homeowner. I switched over to Laura McKay just to go over insurance policy, I never had a chance to talk to Laura, but I did talk to her team member, Amy. Amy, was just AWFUL and very uninformed. She made sure to reiterate that State Farm wouldn’t pay for anything unless my walls were falling down. I asked her a few times if this was interpretation or if she could give me some literature on this. I just couldn’t even believe it, and instead of being helpful or informative.. she just kept trying to tell me that State Farm will not pay for anything unless the walls are physically falling down. I did ask her to send me some literature from the policy stating that. I still haven’t heard back from her. I never got a chance to speak with Laura - because after that conversation I switched insurance agents immediately! Just putting this out there.."
We responded:
"I am sorry that you had a bad experience and feel that way towards me and my team. I promise we do everything we can to make all experiences flawless."
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Rakesh Patel

March 18, 2025

5  out of  5
rating by Rakesh Patel
""
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Kylie Watts

March 14, 2025

5  out of  5
rating by Kylie Watts
"Ame was amazing to work with, I expressed my concerns on how our old policy with another company was really high especially with one of our vehicles being an older model. She worked her magic and gave me two different quotes. Ame let me decide which one would best fit us financially and our amount of driving. Ame made sure to explain our policy and what each section we were paying for ment. She also directed me on how I needed to go about canceling our other policy so we didn’t have a lapse in insurance. 10/10 would recommend! Thank you so much!!"
We responded:
"Thanks so much, and we are happy to have you as a part of our insurance family!"
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Andrea Hernandez

March 5, 2025

5  out of  5
rating by Andrea Hernandez
"Excellent customer service with quick responses. I recommend without reservation"
We responded:
"Thanks Andrea! We appreciate you!"
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Cathy Clark

February 6, 2025

5  out of  5
rating by Cathy Clark
"Laura McKay is a wonderful insurance agent. She helped me find the coverage I needed without overselling me. She also was there for me and responded quickly when I had a claim. I will never use another insurance company or agent other than Laura at State Farm. She has a customer for life!"
We responded:
"Thanks CC! We love helping you with your personal and business insurance! You are a rockstar."
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Matt Hoover

January 15, 2025

5  out of  5
rating by Matt Hoover
"Laura is extremely detailed and always answers every question. Very good at suggestions of what fits our needs. Highly recommended! 5 ⭐️ for sure!"
We responded:
"Thanks Matt! Always love helping you and LJ!"
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Michael Phillips

August 8, 2024

5  out of  5
rating by Michael Phillips
"Laura has taken care of my family for years through home purchases, cars, and more. She always makes sure everything goes smoothly."
We responded:
"Thanks Michael, appreciate the kind words."
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Allison Bennett

August 7, 2024

5  out of  5
rating by Allison Bennett
"I adore Laura and her team! Any question, issue or concern I have is always addressed timely and professionally. Insurance is one less thing for me to worry about because I am confident with this team!"
We responded:
"We love having you as a part of our State Farm family!"
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Nova King

August 1, 2024

5  out of  5
rating by Nova King
"Best Agent ever. Always keeping us informed on changes or updates to policy. They will make sure your coverage is what's best for you without adding things you don't need. Great customer service. Been here so long it's just like family. Thanks McKay and Company for all you do..."
We responded:
"Thank you for your kind words! We are always here for you!!"
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Beverly Pearson

July 25, 2024

5  out of  5
rating by Beverly Pearson
"Laura gives THE best service…day or night…she’s there!!!"
We responded:
"Thanks Bev! Always here for you!"
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Kelsey Walczak

July 16, 2024

5  out of  5
rating by Kelsey Walczak
"Laura is AMAZING! Answered all my questions and got me the best price for my insurance."
We responded:
"SO excited to be working with you Kelsey aka Clare hahaha"
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icyPineapplez -

July 16, 2024

5  out of  5
rating by icyPineapplez -
"Laura is one of the best!! She is always there to help no matter the situation or time !!!! I wouldn’t want to deal with anyone else."
We responded:
"Britt - we love working with you! Thanks for being awesome!"
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ramona sweeten

July 2, 2024

5  out of  5
rating by ramona sweeten
"Laura is Awesome! She was my mother's agent and she has been mine for over ten years now. I have 2 cars and homeowner's under her agency, and she has NEVER let me down. Very hands on and responsive! Will handle your security with care👌"
We responded:
"Thanks Ramona! We love working with you and hope you enjoy that new car!!!"
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Chasity Baroni

January 4, 2024

5  out of  5
rating by Chasity Baroni
"Joey and Laura are the best! They are great to work with and always there to help in any way!"
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Vince S

September 14, 2023

5  out of  5
rating by Vince S
"Laura and her team are awesome. They provide quick response and follow up via text or phone. They are able to provide good rates especially when I bundle a few things."
We responded:
"Thanks Vince! Always good to talk with you!"
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Clint Pearson

August 31, 2023

5  out of  5
rating by Clint Pearson
"Laura and her team are excellent! On both pricing and service they can beat anyone!"
We responded:
"Thanks Clint! We strive to be the best!"
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Madeline Griffin

July 13, 2023

5  out of  5
rating by Madeline Griffin
"Laura and her team are awesome. Their turnaround time is exceptional when making changes or updates and they’re very reliable in making sure you’re covered when you need it! Highly recommend!!"
We responded:
"Thanks Maddie! We love being able to help you with your car insurance and renters insurance! Thanks for being a valuable Laura McKay State Farm client!!!"
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Heather Higgins

June 28, 2023

5  out of  5
rating by Heather Higgins
"Laura and her team have been so amazing and helpful. They have gone above and beyond helping me get the best rates and save a ton of money. Highly recommend giving her a shout!"
We responded:
"Thanks so much Heather!"
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Kayla Smith

August 3, 2022

1  out of  5
rating by Kayla Smith
"i use to have a great state farm agent office before the laura mckay office but when chip hunter retired, my account with laura mckay office has been screwed up, i’ve been quoted multiple times and they end up changing my amounts and not warning me about it before i agree to it. was told that a screw up happened but they won’t fix it well because that’s not how it works. i love state farm but will be switching agents or even insurance companies since they are trying to keep customers staying especially when a screw up happens and will admit it but won’t fix it. poor customer service especially when their manager jeff sits there and chuckles at you when you asked for the mess up to be fixed and you’re frustrated. definitely make sure you know what you’re doing before coming to this office."
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Edwina Burford

July 29, 2022

5  out of  5
rating by Edwina Burford
"After a recent move our bills kept fluctuating. Jeff Moore, the office manager took the time and reviewed our account details for the past year and was able to straighten out our account and explain the details to our satisfaction. We really appreciate the one on one service. Thanks Jeff! Edwina & Tracy Burford"
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Kristylou

July 14, 2022

5  out of  5
rating by Kristylou
"Jeff really has made this experience a great one being patient with me and my mom through me getting my car stolen and starting the claim process. Thank you Jeff 😊"
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Mark Shirey

February 11, 2022

5  out of  5
rating by Mark Shirey
"Best experience with State Farm so far at this office. I would highly recommend coming to Laura McKay for your insurance needs!"
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Rebecca Graber

February 10, 2022

5  out of  5
rating by Rebecca Graber
"By far the best State Farm office in Memphis! Love the employees and would recommend this office to anyone looking to switch insurance companies."
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Tracie Burnett

January 24, 2022

5  out of  5
rating by Tracie Burnett
"Great service. Highly recommend."
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Molly Dyer

January 17, 2022

5  out of  5
rating by Molly Dyer
"Laura McKay State farm insurance is wonderful She always puts her clients first. She is never too busy to help you or answer your questions. She has been our agent for many years and we would never trust anyone else with our business! If you need auto, home, life insurance call Laura"
We responded:
"Thank you! We were so glad to be able to help you with your auto, home, and life insurance needs."
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Aaron McConnell

January 17, 2022

5  out of  5
rating by Aaron McConnell
"Great agent. Her office always responds in a timely manner. I appreciate them going above and beyond."