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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kayla Smith

August 3, 2022

1  out of  5 rating by Kayla Smith
"i use to have a great state farm agent office before the laura mckay office but when chip hunter retired, my account with laura mckay office has been screwed up, i’ve been quoted multiple times and they end up changing my amounts and not warning me about it before i agree to it. was told that a screw up happened but they won’t fix it well because that’s not how it works. i love state farm but will be switching agents or even insurance companies since they are trying to keep customers staying especially when a screw up happens and will admit it but won’t fix it. poor customer service especially when their manager jeff sits there and chuckles at you when you asked for the mess up to be fixed and you’re frustrated. definitely make sure you know what you’re doing before coming to this office."

Edwina Burford

July 29, 2022

5  out of  5 rating by Edwina Burford
"After a recent move our bills kept fluctuating. Jeff Moore, the office manager took the time and reviewed our account details for the past year and was able to straighten out our account and explain the details to our satisfaction. We really appreciate the one on one service. Thanks Jeff! Edwina & Tracy Burford"


July 14, 2022

5  out of  5 rating by Kristylou
"Jeff really has made this experience a great one being patient with me and my mom through me getting my car stolen and starting the claim process. Thank you Jeff 😊"

Mark Shirey

February 11, 2022

5  out of  5 rating by Mark Shirey
"Best experience with State Farm so far at this office. I would highly recommend coming to Laura McKay for your insurance needs!"

Rebecca Graber

February 10, 2022

5  out of  5 rating by Rebecca Graber
"By far the best State Farm office in Memphis! Love the employees and would recommend this office to anyone looking to switch insurance companies."

Tracie Burnett

January 24, 2022

5  out of  5 rating by Tracie Burnett
"Great service. Highly recommend."

Molly Dyer

January 17, 2022

5  out of  5 rating by Molly Dyer
"Laura McKay State farm insurance is wonderful She always puts her clients first. She is never too busy to help you or answer your questions. She has been our agent for many years and we would never trust anyone else with our business! If you need auto, home, life insurance call Laura"

Aaron McConnell

January 17, 2022

5  out of  5 rating by Aaron McConnell
"Great agent. Her office always responds in a timely manner. I appreciate them going above and beyond."

Joshua McElwee

January 15, 2022

5  out of  5 rating by Joshua McElwee
"I love this office ! Laura and her team are so responsive and easy to deal with. Would definitely recommend taking all your insurance needs to her."

Taylor Graham

January 15, 2022

5  out of  5 rating by Taylor Graham
"Great customer service, love working with Laura. Definitely recommend!"

Colby Graham

January 14, 2022

5  out of  5 rating by Colby Graham
"Great response time and friendly customer service ! Laura and her team are definitely my go to with insurance in Memphis. Recommended to all."

Hayden Hughes

January 14, 2022

5  out of  5 rating by Hayden Hughes
"Really have enjoyed this office taking care of my insurance needs! Laura and her team are always so easy to deal with and make the process as easy as possible. Thanks!"

Samantha Ryles

January 14, 2022

5  out of  5 rating by Samantha Ryles
"Great service and very personable people. I would definitely recommend over and over again. I was super impressed by the patience and quality of Laura."


January 14, 2022

5  out of  5 rating by Nick
"Laura and her team are some of the nicest people I have done business with. By far the best State Farm in Memphis! Definitely recommend it."

Jennifer Bischke

January 14, 2022

5  out of  5 rating by Jennifer Bischke
"Great service from everyone in the office."

Judi Geller

January 13, 2022

5  out of  5 rating by Judi Geller
"Great agency, they were able to get me a cheaper auto and renters than the other company I was with for 11 years . Laura’s team is super nice and always makes sure to get any problems I have solved."

Rachel Bischke

January 13, 2022

5  out of  5 rating by Rachel Bischke
"Best State Farm in memphis !! Super attentive and always makes a point to follow up on missed calls. On top of that Laura and her team are the kindest people I have ever met and will always make sure you feel at home!"

Hamzah Elkiza

January 13, 2022

5  out of  5 rating by Hamzah Elkiza
"The thing i love most about this business is the responsiveness with any questions asked! Keep up the great work."

Taylor Hall

January 13, 2022

5  out of  5 rating by Taylor Hall
"Love this State Farm office and everyone who works there! Never had a issue!! Highly recommend"

jayce nelson

January 13, 2022

5  out of  5 rating by jayce nelson
"Would definitely recommend using Laura Mckay!"


August 21, 2021

1  out of  5 rating by M
"I have never dealt with Laura (which is part of the problem), but her office staff is incompetent. They have been no help at all. I've left messages, talked to different people, been told different things, but never actually Laura. It's been almost 2 weeks of trying to get a policy activated. Laura's office says one thing, and then I find out from the main State Farm line that Laura's office is wrong. This has happened repeatedly. I am sure some people have gotten good service from Laura McKay, but my experience has been awful. If you are looking for an agent, I highly recommend someone else with State Farm."

Rachel Laughlin

August 18, 2021

5  out of  5 rating by Rachel Laughlin
"Laura McKay is awesome! She is incredibly knowledgeable and truly cares about her customers. She serves them in a professional and caring manner. The times I have needed advice about what to do, she has responded incredibly quickly and had the services I needed lined up amazingly fast. There is nothing too big or too small when it comes to Laura’s commitment! I am blessed to have her as my State Farm agent"

Alesha M

August 16, 2021

1  out of  5 rating by Alesha M
"I have never dealt with Laura personally but her team Danyal and Kyle definitely have been dishonest with me. I asked to be signed up for the 529 saving for my kid just to turn around and see a whole life policy taken out on him instead. When I questioned Danyal why it appears as a life insurance policy he stated that’s just how it shows in the system but told me I definitely had the savings plan. I then received paperwork through the mail and it was definitely a life insurance policy instead of a Savings plan even called the 1-800 number to be sure as well. Needless to say they’ll smooth talk you and will appear so helpful just enough to sign paperwork so they can get commission. If I didn’t know any better than to research I could’ve went yearsssss paying StateFarm thinking I’m saving for future expenses just to be told it’s just a life insurance policy. Currently looking for new agency cause clearly it’s all about their income."

Jessica Grimm

June 18, 2021

5  out of  5 rating by Jessica Grimm
"Great service!"

Maureen Wiggins

June 17, 2021

5  out of  5 rating by Maureen Wiggins
"I always recommend Laura McKay whenever someone asks about insurance. She's helpful, responsive, and knows insurance!"