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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Phillips

August 8, 2024

5  out of  5
rating by Michael Phillips
"Laura has taken care of my family for years through home purchases, cars, and more. She always makes sure everything goes smoothly."
We responded:
"Thanks Michael, appreciate the kind words."
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Allison Bennett

August 7, 2024

5  out of  5
rating by Allison Bennett
"I adore Laura and her team! Any question, issue or concern I have is always addressed timely and professionally. Insurance is one less thing for me to worry about because I am confident with this team!"
We responded:
"We love having you as a part of our State Farm family!"
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Nova King

August 1, 2024

5  out of  5
rating by Nova King
"Best Agent ever. Always keeping us informed on changes or updates to policy. They will make sure your coverage is what's best for you without adding things you don't need. Great customer service. Been here so long it's just like family. Thanks McKay and Company for all you do..."
We responded:
"Thank you for your kind words! We are always here for you!!"
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Beverly Pearson

July 25, 2024

5  out of  5
rating by Beverly Pearson
"Laura gives THE best service…day or night…she’s there!!!"
We responded:
"Thanks Bev! Always here for you!"
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Kelsey Walczak

July 16, 2024

5  out of  5
rating by Kelsey Walczak
"Laura is AMAZING! Answered all my questions and got me the best price for my insurance."
We responded:
"SO excited to be working with you Kelsey aka Clare hahaha"
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icyPineapplez -

July 16, 2024

5  out of  5
rating by icyPineapplez -
"Laura is one of the best!! She is always there to help no matter the situation or time !!!! I wouldn’t want to deal with anyone else."
We responded:
"Britt - we love working with you! Thanks for being awesome!"
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ramona sweeten

July 2, 2024

5  out of  5
rating by ramona sweeten
"Laura is Awesome! She was my mother's agent and she has been mine for over ten years now. I have 2 cars and homeowner's under her agency, and she has NEVER let me down. Very hands on and responsive! Will handle your security with care👌"
We responded:
"Thanks Ramona! We love working with you and hope you enjoy that new car!!!"
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Chasity Baroni

January 4, 2024

5  out of  5
rating by Chasity Baroni
"Joey and Laura are the best! They are great to work with and always there to help in any way!"
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Vince S

September 14, 2023

5  out of  5
rating by Vince S
"Laura and her team are awesome. They provide quick response and follow up via text or phone. They are able to provide good rates especially when I bundle a few things."
We responded:
"Thanks Vince! Always good to talk with you!"
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Clint Pearson

August 31, 2023

5  out of  5
rating by Clint Pearson
"Laura and her team are excellent! On both pricing and service they can beat anyone!"
We responded:
"Thanks Clint! We strive to be the best!"
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Madeline Griffin

July 13, 2023

5  out of  5
rating by Madeline Griffin
"Laura and her team are awesome. Their turnaround time is exceptional when making changes or updates and they’re very reliable in making sure you’re covered when you need it! Highly recommend!!"
We responded:
"Thanks Maddie! We love being able to help you with your car insurance and renters insurance! Thanks for being a valuable Laura McKay State Farm client!!!"
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Heather Higgins

June 28, 2023

5  out of  5
rating by Heather Higgins
"Laura and her team have been so amazing and helpful. They have gone above and beyond helping me get the best rates and save a ton of money. Highly recommend giving her a shout!"
We responded:
"Thanks so much Heather!"
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Kayla Smith

August 3, 2022

1  out of  5
rating by Kayla Smith
"i use to have a great state farm agent office before the laura mckay office but when chip hunter retired, my account with laura mckay office has been screwed up, i’ve been quoted multiple times and they end up changing my amounts and not warning me about it before i agree to it. was told that a screw up happened but they won’t fix it well because that’s not how it works. i love state farm but will be switching agents or even insurance companies since they are trying to keep customers staying especially when a screw up happens and will admit it but won’t fix it. poor customer service especially when their manager jeff sits there and chuckles at you when you asked for the mess up to be fixed and you’re frustrated. definitely make sure you know what you’re doing before coming to this office."
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Edwina Burford

July 29, 2022

5  out of  5
rating by Edwina Burford
"After a recent move our bills kept fluctuating. Jeff Moore, the office manager took the time and reviewed our account details for the past year and was able to straighten out our account and explain the details to our satisfaction. We really appreciate the one on one service. Thanks Jeff! Edwina & Tracy Burford"
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Kristylou

July 14, 2022

5  out of  5
rating by Kristylou
"Jeff really has made this experience a great one being patient with me and my mom through me getting my car stolen and starting the claim process. Thank you Jeff 😊"
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Mark Shirey

February 11, 2022

5  out of  5
rating by Mark Shirey
"Best experience with State Farm so far at this office. I would highly recommend coming to Laura McKay for your insurance needs!"
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Rebecca Graber

February 10, 2022

5  out of  5
rating by Rebecca Graber
"By far the best State Farm office in Memphis! Love the employees and would recommend this office to anyone looking to switch insurance companies."
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Tracie Burnett

January 24, 2022

5  out of  5
rating by Tracie Burnett
"Great service. Highly recommend."
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Molly Dyer

January 17, 2022

5  out of  5
rating by Molly Dyer
"Laura McKay State farm insurance is wonderful She always puts her clients first. She is never too busy to help you or answer your questions. She has been our agent for many years and we would never trust anyone else with our business! If you need auto, home, life insurance call Laura"
We responded:
"Thank you! We were so glad to be able to help you with your auto, home, and life insurance needs."
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Aaron McConnell

January 17, 2022

5  out of  5
rating by Aaron McConnell
"Great agent. Her office always responds in a timely manner. I appreciate them going above and beyond."
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Joshua McElwee

January 15, 2022

5  out of  5
rating by Joshua McElwee
"I love this office ! Laura and her team are so responsive and easy to deal with. Would definitely recommend taking all your insurance needs to her."
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Taylor Graham

January 15, 2022

5  out of  5
rating by Taylor Graham
"Great customer service, love working with Laura. Definitely recommend!"
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Colby Graham

January 14, 2022

5  out of  5
rating by Colby Graham
"Great response time and friendly customer service ! Laura and her team are definitely my go to with insurance in Memphis. Recommended to all."
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Hayden Hughes

January 14, 2022

5  out of  5
rating by Hayden Hughes
"Really have enjoyed this office taking care of my insurance needs! Laura and her team are always so easy to deal with and make the process as easy as possible. Thanks!"
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Samantha Ryles

January 14, 2022

5  out of  5
rating by Samantha Ryles
"Great service and very personable people. I would definitely recommend over and over again. I was super impressed by the patience and quality of Laura."